Order Entry:  Toll Free 1-888-946-5278 (888-WIN-KART)                               Technical Support, Customer Service, Shipping Information, Etc.1-434-372-5579

For “No Wait” Order Entry, Fax 1-434-372-0906 OR Use our Online Catalog at www.tommyskarts.com

Shop Hours:  Mon-Th 8:30 a.m. to 5 p.m.; Fri 8:30 a.m. to 2 p.m. (Nights and Weekends by Appointment)

GENERAL:

Orders received prior to 3:00 p.m. will be shipped the day of receipt if possible.  After 3:00 p.m., any additions to previously entered orders will be considered as a new and separate order.  Enter orders as early as possible during the day to prevent an overload of orders which may lead to orders not getting out that day.

BACKORDERS:

Items that are not in stock at the time an order is placed will not be backordered unless requested when the order is placed.  Backorders entered will be shipped when the merchandise becomes available without further notification.

RETURN POLICY:

All returns require a RA# and a copy of the invoice.  No credit will be given without these two items.  Should you be dissatisfied with an item purchased from us, you may return the item unused in its original package and original condition within 30 days from the date of the invoice.  There may be no return on items special ordered or customized.  There will be a restocking charge of 20% on all returns if shipped as ordered.  There will be no credit given without an invoice accompanying the return. 

To return an item, we ask that you follow the following procedure:

1. Pack the item in the original package and place it in the original shipping package, if possible, or some other suitable package for shipping;
2. Enclose the original invoice or a copy of it to insure proper credit is given;
3. On the invoice enclosed, please write why you were dissatisfied with the item;
4. All shipping charges for the return must be prepaid.

SHIPPING CHARGES:

All shipping charges are the responsibility of the customer and will be added to the customer’s invoice.  Minimum freight charge of $8.00.

REFUSED SHIPMENTS:

Should you refuse a shipment, a $10.00 service charge (or the cost of the freight charge if greater than $10.00) will be added to your account.  This balance must be paid before further shipments can be made.

SALES TAX:

Virginia Sales Tax will be added to any order placed from a customer residing within the State of Virginia unless an exemption certificate is on file with Tommy’s Karts ‘N Parts, Inc.

PAYMENT TERMS: 

Shipments will be made either via Cashier’s Check or Money Order or charged to either MasterCard, Visa, or American Express.

PRICING:

Due to changes in the karting market, our prices are subject to change without notice.  Tommy’s is also not responsible for typographical errors found in this catalog, on its website, or in any other publication.

WARRANTIES/GUARANTEES:

Tommy’s does not guarantee any item sold.  Neither do we express any warranty for any item sold.  For those manufacturers who provide warranties, the customer is advised to deal directly with the manufacturer.

NEW PRODUCTS:

As the karting industry grows, new items are constantly being developed.  Should you not see an item in our catalog or on the web site, please inquire about availability.  We make every effort to meet the needs and demands of the karters.

DAMAGED SHIPMENTS:

It is the responsibility of the customer to check all packages received for damage.  If damage is present, the customer must notify the carrier at the time of delivery.

WHOLESALE DEALERS:

Tommy’s welcomes dealer inquiries.

INTERNET ACCESS:

Tommy’s is now on the WEB.  Visit our site and online catalog at www.tommyskarts.com .

WARNING:

Motor sports are dangerous.  All items sold by Tommy’s are sold without warranty, expressed or implied.  No warranty or representation is made to any product’s ability to protect the user from any injury or death.  The user assumes the risk.